MILA Office Assistant
Volunteer Position
Department
Manzanita Immigrant Legal Aid (MILA)
Manzanita Immigrant Legal Aid works with and for the immigrant community in Spokane to build stability and strength by providing low-cost, accessible legal services. We believe that legal aid, education, and community empowerment make Spokane a better place for all--a place where everyone has a chance to be welcomed and celebrated.
Responsible to:
Eugenia Guseynova, Manzanita Immigrant Legal Aid Administrative Specialist, Andrey Borisov, Naturalization Program Coordinator, and Teresa Schock, Community Engagement Coordinator
Works with MILA Administrative Specialist, other MILA staff and volunteers, Naturalization Program Coordinator, and MILA clients
Description of Role
The MILA Office Assistant supports the work of Manzanita Immigrant Legal Aid at the front desk as well as behind the scenes. They do not need to speak a language other than English though this is a bonus ability. This position offers an opportunity to work in a respectful, multicultural/multilingual environment.
Primary Responsibilities:
Dependent on current need for the office and based on each volunteer's abilities, duties may include but are not limited to
Data entry and other tech-savvy duties, such as
Uploading documents
Scanning / copying documents
Screening client background information
Following up phone calls via text and voice calls
Processing mail
Greeting people
Assisting completion of intake forms (working with individual clients)
Screening client language abilities
Scheduling appointments
Preparing documents for attorney
Assisting with interview preparation
Secondary Responsibilities:
Maintain confidentiality of all MH program participants and community members
Uphold MH mission and values
Accurately record volunteer hours every month via the online log (linked here)
Read and respond to email communications from the Community Engagement Coordinator, the MILA Administrative Specialist, and/or the MILA Naturalization Program Coordinator
Participate in offered continuing education opportunities according to availability and desire.
Skills/Qualifications Needed
Volunteers in this position need to have a commitment to the mission and vision of Manzanita House. They need excellent organizational and data entry skills with keen attention to detail. Some tech-savviness and ability to interact with computers and the internet are required. In addition, volunteers need to respect and convey empathy toward those seeking assistance from MILA. No specific language skills are needed.
Optional Welcome Experience
Previous office experience and familiarity working with people of diverse cultural or linguistic backgrounds. Additional language skills are not required but welcomed.
Time Commitment
2 hours per session at least once/week. Flexible within a Monday-Thursday, 8-5p schedule.
Manzanita House is proud to be an EEO/AA employer M/F/D/V/SO. It is essential that all staff and volunteers have a strong commitment to the mission, vision, and values of Manzanita House. Hiring, including volunteers and interns, is conducted without regard to race, color, ancestry, national origin, citizenship, age, sex, sexual orientation, marital status, parental status, membership in any labor organization, political ideology, or disability of an otherwise qualified individual.
